STEP 1

Return Eligibility

KIMSU supports returns/exchanges for defects, wrong items, or shipping damage after review. Personalized items may be excluded unless KIMSU is at fault.

  • Contact us early with your order code.
  • Send clear photos of product and packaging.
  • Keep tags/accessories when possible.
STEP 2

Support Process

Our team confirms eligibility and guides exchange or refund. Track shipments on the order tracking page when a label is available.

  • Reach out via Zalo / Instagram / email.
  • Follow packing & return shipping tips.
  • Wait for exchange or refund confirmation.

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